The Quality Management System (QMS) according to the requirements of the international standard EN ISO 9001, is applicable to all organizations, regardless of type, size and product / service provided, and can be used by internal and external parties, including certification bodies / suppliers, to assess the organization’s ability to meet customer, regulatory and organization’s own requirements.
The standard sets the general principles / requirements for Quality Management Systems. It’s philosophy is based on eight (8) management principles which are:
- Customer Focus
- Involvement of people
- Process approach
- System approach to management
- Continual Improvement
- Factual approach to decision making
- Mutually beneficial supplier relationships
The application of a quality system emphasizes the importance of:
- understanding and meeting requirements
- obtaining results of process performance and effectiveness
- continual improvement of processes based on objective monitoring / measurement, and subsequently
- the need to consider processes in terms of added value
ISO 9001 certification in the Service Industry
Q-CERT is uniquely qualified to assist service-based companies benefit from achieving certification. Warehouses, freight forwarders, trucking companies, insurance firms, school systems, engineering and consulting firms, and other service-based businesses are finding certification beneficial for marketing, competitive positioning, internal efficiency, and customer recognition. We do not treat service companies like a manufacturing entity. We look at the services you provide and how you deliver them. Only an experienced auditor understands how to interpret the ISO 9001 standard to the service industry.
ISO 9001 certification in the Manufacturing Industry
Q-CERT auditors have a long and excellent track record in the manufacturing industry. We work closely with you to tailor-fit your certification process to your particular needs. Your auditor will be knowledgeable about your industry and its standard practices and you need not to be concerned about implementing unnecessary procedures or work instructions not required by the standard. Auditors will be focusing on process control as required by the ISO 9001 standard.