ELOT 1435 is a specialized management system for communication service providers and functions as a “passport of credibility” when a company cooperates with the public or wider public sector. Its objective is to ensure consistency, service quality, and customer satisfaction through structured and well-documented processes. 

What is ELOT 1435:2009 

ELOT 1435:2009 is a management system specifically designed for organizations operating in the communication sector. It defines requirements that demonstrate a company’s managerial competence and its ability to deliver services with consistent quality, while meeting specifications, timelines, contractual obligations, and client expectations — with particular emphasis on the requirements set by public authorities. 

In simple terms, the standard establishes an operational framework so that communication services are delivered in an organized, controlled, and demonstrable manner. 

Who ELOT 1435 applies to 

The standard covers key areas of the communication market, allowing each business to quickly assess whether it is relevant to its activities. Indicatively, ELOT 1435 applies to organizations providing services in the following five areas: 

  1. Advertising agencies 
    Planning and implementation of advertising actions, productions, creative work, and campaign management. 
  1. Media specialists / media agencies 
    Media planning, media selection, space/time buying, and performance monitoring. 
  1. Public relations (PR) 
    Communication strategy, media relations, event management, and crisis communication. 
  1. Sales promotion 
    Promotional activities, activations, trade marketing, events, and incentive programs. 
  1. Branding & design 
    Corporate identity, visual communication design, brand guidelines, and creative assets. 

For companies aiming to participate in public tenders, ELOT 1435 acts as a critical factor for compliance and competitiveness. 

Requirements and key certification criteria 

ELOT 1435 certification focuses on the organization’s ability to deliver communication services with consistency and controlled quality. Key aspects typically assessed include: 

  • Clear organizational structure and roles: responsibilities, approvals, decision-making, and task allocation. 
  • Project planning and management: schedules, resources, monitoring of deliverables, and change management. 
  • Documented procedures: “how we work” must be recorded, applicable, and repeatable. 
  • Compliance with specifications and contracts: from briefs and technical requirements to deliverables and evidence of implementation. 
  • Control of partners and subcontractors: selection, evaluation, and quality monitoring (particularly critical in productions). 
  • Complaints handling and corrective actions: evidence that issues are addressed systematically. 
  • Internal audit and improvement: effectiveness evaluation, improvement actions, and documentation. 

Compliance is verified through an audit, during which procedures, records, project samples, and evidence demonstrating practical implementation are reviewed. 

ELOT 1435 certification process by Q-CERT 

The process is clearly defined and designed to lead to a reliable outcome through specific steps: 

  1. Application / organizational information 
    Definition of scope, structure, projects, and key organizational data. 
  1. Appointment of the audit team 
    Selection of suitably qualified auditors with expertise in the communication sector. 
  1. Documentation review & audit preparation 
    Assessment of key procedures/documents and audit planning. 
  1. Main audit 
    Verification of implementation, interviews, and sampling of projects, deliverables, and records. 
  1. Evaluation of findings & certification decision 
    Identification of any nonconformities, completion of corrective actions where required, and issuance of the certification decision. 
  2. Issuance of the certificate 
    Delivery of the ELOT 1435 certificate and scheduling of surveillance audits, where applicable. 

Benefits for your organization 

ELOT 1435 certification delivers measurable value — especially for companies managing demanding projects and public tenders: 

  • Prerequisite for participation in public contracts and increased eligibility in tenders. 
  • Enhanced credibility with clients, authorities, and partners. 
  • Improved project organization (brief → production → deliverables → evidence). 
  • Reduced risks and failures through standardized procedures and controls. 
  • Increased market recognition and a clear competitive advantage. 

ELOT 1435 and international standards: how it relates to ISO 

ELOT 1435 is a national standard with specific focus on the communication sector. There is no fully equivalent international ISO standard that replaces it on a 1:1 basis. However, it often operates complementarily with standards such as ISO 9001 (Quality Management System), especially when an organization seeks a comprehensive framework for quality and operational maturity. 

Frequently Asked Questions (FAQs) 

The standard is a national standard and is associated with the Hellenic Organization for Standardization (ELOT).

The cost depends on the organization’s size, scope, project complexity, and the number of involved sites and/or operational functions. 

Yes, training courses and seminars are available to support understanding of the requirements and internal preparation for compliance. 

Common challenges usually relate to documentation, control of subcontractors and production partners, collection of objective evidence of implementation, and standardization of project management practices

Why choose Q-CERT for ELOT 1435 certification 

Certification body Q-CERT has the experience and technical expertise to meaningfully assess organizations in the communication sector, with a strong focus on practical implementation rather than excessive paperwork. Through experienced auditors, a reliable methodology, and clearly defined steps, we support you so that the certification process is fast, understandable, and effective — aiming for a result that stands up in real public tenders and demanding projects. 

Contact us to receive a tailored quotation for ELOT 1435 certification, aligned with the specific needs of your organization. 

Audit Information & ExpectationsApplication Form
F-2108F-2503, Annex A